About Us Company

ABOUT US

MORE THAN JUST A SERVICE

We know the logistics in over 150 countries worldwide, providing great shipping experience to our clients.

OUR HISTORY

TOTAL QUALITY & LOGISTICS S.R.L. was created in 2005, as a logistics operator "load consolidator and deconsolidator", legally established in the city of Santa Cruz de la Sierra, Bolivia.

The company was created under the vision of a group of young entrepreneurs and businessmen, with solid knowledge of foreign trade and experience in the field. These young Bolivians believed in their country and bet on contributing to its development with their grain of sand.

The company is very proud to be part of the economic engine that drives our country. In all these years of experience, it has been part of the execution of all kinds of projects, both public and private, that have contributed to the growth of Bolivia.

The great challenges and demands in the logistics chain of our clients have inspired and motivated us to innovate and continually seek new ideas, where there are no challenges that cannot be carried out. Our strategic alliances with suppliers, carriers, freight agents from other countries, makes it possible for us to carry out any type of project or operation of normal, special, oversized transport, special projects, etc.

MISSION

Provide high quality logistics solutions to increase the competitiveness of our clients to the needs of the market, offering innovative technologies with highly competent and proactive human resources, developing efficient practices that guarantee compliance with high standards of safety, quality and environmental management.

VISION

To be the best Logistics and Transportation company, created by Bolivians, that allows us to connect our clients with the world in a fast and efficient way.

VALUES

  • Honesty
  • Loyalty
  • Responsability
  • Commitment
  • Teamwork

COMPANY POLICIES

QUALITY POLICY

We ensure the provision of quality service, through a control mechanism and continuous improvement, which allow us to obtain high standards throughout our service chain, achieving customer satisfaction.

We will achieve this through:

  • Provide services of the highest quality, based on the customers response.
  • Deliver these services when and where the client requires them.
  • Optimize our processes to offer competitive prices.
  • Develop processes that do not admit excuses nor shortcomings.
  • A quality service oriented to the needs and requirements of the client.
  • Continuous information service about your shipments.
  • Comprehensive advice based on the best option for you and your business.
  • Human Resources trained and constantly updated.
  • Innovation and openness to new market trends.
  • Transparency and honesty in our services.
  • A service that doesn't admit excuses.

SECURITY POLICY

We provide safe and healthy working conditions to prevent injuries and deterioration of the health of employees and other interested parties, promote the consultation of employees and their participation through their representatives; as well as eliminate hazards and reduce occupational health and safety risks.

ENVIRONMENTAL POLICY

We are committed in developing our activities in a sustainable way, respecting the environment and reducing environmental impacts through proper waste management throughout our service chain.

CODE OF ETHICS

The Code of Ethics of Total Quality & Logistics S.R.L. is more than just a corporate image, it is a true code of practice of institutional life, which covers the behavior of the people who work in our company, and the dealings with suppliers, clients and authorities.

INTEGRITY PROGRAM

You can review and download our new Integrity Policy by clicking here.

ANTI CORRUPTION POLICY

The anti-corruption policy is at the heart of our company, and it is a commitment to conduct all of our business in a responsible and honest manner. We take a zero tolerance approach to bribery and corruption. We act professionally, fairly and with integrity in all of our business dealings.

OFFICES

We currently have offices in the main cities of our country: La Paz, Cochabamba and Santa Cruz. As well as in the port of Arica, a strategic point from where we supervise all maritime-land cargo operations.

In Bolivia, the central office is located in the city of Santa Cruz de la Sierra, it has suitable environments for our administrative and operational work. We also have a warehouse where you have access to cranes, scales, packaging material, transport equipment, own and subcontracted, etc. In this warehouse, merchandise can be loaded, unloaded, packed, fumigated for export and import.

Thanks to its strategic alliance, our company has offices in 150 countries around the world, so we can say that we cover the entire globe. We are present through our agents in:

  • NORTH AMERICA
  • CENTER AMERICA
  • SOUTH AMERICA
  • EUROPE
  • ASIA
  • AFRICA
  • OCEANIA

STRATEGIC ALLIANCES

These strategic alliances and others with national and local suppliers give us a very important competitive advantage. Since each company with which we work or subcontract are experts in their area that they develop, they have experience and an excellent response time.

CH ROBINSON WORLD WIDE (GLOBAL FORWARDING)
Our company is a freight consolidator, deconsolidator and legal representative of a company with more than 150 years of experience in the global logistics and transportation market. CH Robinson Global Forwarding, has a network of offices in more than 150 countries worldwide, and a network of certified agents. Company known for its seriousness, speed, compliance and capacity to develop transport in the different transport areas: AIR - MARITIME - LAND.

GAC
We have a contract with another international company created in 1956, specialized only in the Petroleum Oil and Energy sector. GAC Gulf Agencie, is based in Dubai, is dedicated to serving only the energy and oil sectors, having its own offices in all the countries where these activities are carried out. GAC is a specialist in the transportation of petroleum equipment, and petroleum worldwide, by air, sea and land.

AIR PARTHENERS
We also have a contract with a worldwide provider of Charters, Air Partheners, known worldwide for its seriousness, capacity and professionalism. This company is a leader in the charter flight market worldwide. With this company we have successfully developed the transportation of air charters and part charters since 2010 for the Bolivian market.

About Us

We are much more than a freight forwarder, much more than a logistics operator, we provide solutions to your transport logistics, we perform consolidated cargo operations, LCL, and FLC maritime, air and land.

We are really a team of people trained and trained to meet your needs, with more than 15 years of experience in the field.

Our main goal is to provide our customers with integral solutions in the field of logistics, physical distribution to and from the different markets they require.

To achieve this goal we have built a new transportation company with international porting HUDSON FREIGHT TRANSPORT SRL, with its own units to meet each and every one of your needs.